Shipping & Returns

Returns:

  • Online purchases are eligible for money back minus shipping charges within 14 DAYS of the original SHIPMENT DATE from Next Door Boutique; excluding Lifestyle product, Accessories, & Sale items .
  • Lifestyle products and Accessories are FINAL SALE and cannot be returned.
  • Merchandise must be unworn, unwashed, and with original tags attached. Items should be free of excessive fragrance, perfume, smoke or harsh odors.
  • All returns require that the original order form and return form be included within the package being returned.
  • The returned package should have the provided label with the original shipment date FROM Next Door Boutique attached to the outside of the package as stated on your return policy.
  • If the date that the package arrives back to us is after the allotted 14 days of the original shipment date, the package will be rejected by our returns department and sent back to you. 
  • Returns are processed within 2-5 business days.
  • Returns are completed at your own discretion and return shipping fees are the responsibility of the customer. 
  • We do not refund shipping charges. 

Exchanges:

  • Because of our limited quantities and shared in-store inventory, if you are exchanging for a different size of the same item, we recommend purchasing your desired size while it is still available. We will issue the refund for the size that did not work when we receive it back in the mail as long as return instructions were followed.
  • Merchandise must be unworn, unwashed, and with original tags attached. Items should be free of excessive fragrance, perfume, smoke or harsh odors.
  • Returns are eligible for money back minus shipping charges within 14 DAYS of the SHIPMENT DATE; excluding Lifestyle product, Accessories, Gift Cards, & Sale items .
  • All returns require that the original order form and return form included within the package.
  • The returned package should have the provided label with the original shipment date FROM Next Door Boutique attached to the outside of the package. 
  • If the date that the package arrives back to us is after the allotted 14 days of the original shipment date, the package will be rejected by our returns department and sent back to you. 
  • Returns are processed within 2-5 business days.
  • Returns are completed at your own discretion and return shipping fees are the responsibility of the customer. We suggest getting insurance for any items you choose to return.
  • We do not refund shipping charges. 

Shipping & Processing:

    • Next Door Boutique accepts Visa, Mastercard, American Express and Discover.
    • Be sure to include the correct shipping address at checkout.
    • Any order placed on our website will be shipped out within 2-3 business days of the order date pending availability and any needed credit verification. 
    • With a minimum purchase of $75 or more (before taxes and shipping fees) on our website, we offer complimentary shipping unless a shoe is purchased*.
    • We do not ship on Mondays, Saturdays, Sundays, or holidays. Orders placed on Fridays after 12 pm central standard time or over the weekends will begin processing the following Wednesday.
    • Next Door Boutique ships USPS & UPS to the 48 continental United States.

  • In-Store Pick Up:

    • By selecting the free "Pickup" option at checkout, you are choosing to physically retrieve your items from our store location at 105 Central Ave SE, Orange City, Ia 51041, during regular store business hours after receiving the pick up confirmation email.
    • You'll receive a confirmation email when your items are prepared and ready to pick up from the store within 24-48 hours of your purchase.
    • Any order placed on Friday through Monday with the selection of In-Store Pick Up will be notified via email the following Tuesday when their order is available for pick up from the store location.